Customer Service Administrator

Customer Service Administrator – Helpdesk Location: Acton, West London Working Hours: Monday to Friday, 8:30am–5:00pm, with one weekend per month required for helpdesk cover from home, 9:00am–3:00pm. Weekend cover is paid as overtime, providing an opportunity to earn additional income. Job Type: Full-time, permanent Do you love helping people, keeping things organised and making sure everything runs smoothly? We’re looking for a friendly, organised and proactive Customer Service Administrator to join our busy Helpdesk team at Nelson Dish & Glasswashing Machines Ltd. We supply and service commercial kitchen equipment, helping businesses keep their kitchens running smoothly. Our Helpdesk is at the heart of our service operation, supporting customers, coordinating engineers and making sure repair and maintenance jobs are dealt with efficiently. This is a varied, hands-on role that would suit someone who enjoys a fast-paced environment, takes pride in delivering great customer service and is confident juggling different priorities throughout the day. What will you be doing? You’ll play a key role in making sure our customers receive a reliable, professional and friendly service. Your responsibilities will include: Being the first point of contact – answering customer calls and emails, listening to their needs and providing helpful, professional support. Coordinating service calls – logging repair requests, gathering the right information and ensuring jobs are progressed promptly. Scheduling engineers – arranging appointments, allocating jobs and helping to manage daily schedules efficiently. Keeping customers informed – providing updates, managing expectations and following up to make sure customers know what’s happening. Managing administration – maintaining accurate customer records, updating our systems and ensuring all job notes and correspondence are…