Resale & Staircasing Administrator

Resale & Staircasing Administrator London Bridge (Hybrid - 2 days in office, 3 days remote working) Up to £28,000 Hyde is looking for a Resale & Staircasing Administrator to join our Affordable Home Ownership team. You’ll provide efficient administrative support throughout the resale and staircasing process, helping buyers and sellers receive a responsive, customer-focused service from application through to completion. Key Duties Provide day-to-day administrative support for resale and staircasing transactions, ensuring correspondence and documentation are processed accurately and on time. Set up and update customer, tenancy and property information across relevant systems, including CRM records, rent accounts and sales databases. Coordinate completion activities, including legal documents, completion statements, payments, refunds and Direct Debit arrangements. Respond to enquiries from buyers, sellers and internal teams, providing clear information and support on shared ownership products and processes. Maintain accurate sales records and contribute to monthly reporting, while supporting the wider team with staircasing, retirement housing sales and customer events when required. Why Join Hyde? Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 130,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. As a Resale & Staircasing Administrator, you’ll have the opportunity to develop your knowledge of shared ownership, resales and staircasing while building valuable experience in sales administration and customer service. You’ll work closely with colleagues across Hyde and help customers navigate…