Home Ownership Administrator

Home Ownership Administrator London Bridge, Park Street Office (2 days in office, 3 days remote working) Up to £28,000 Hyde is looking for a Home Ownership Administrator to join our customer-focused Home Ownership team. This is a great opportunity to build your career in a supportive environment that champions employee wellbeing, continuous learning and long-term development. As a Home Ownership Administrator at Hyde, you will provide essential administrative support to the Home Ownership, Compliance and Service Charge teams. You will help manage customer enquiries, correspondence, complaints, property resale information and key team records, ensuring customers receive a professional and responsive service. Key Duties Manage incoming post, shared inboxes and administration queues, ensuring enquiries and correspondence are handled promptly. Handle and manage inbound calls to the Home Ownership Service Centre. Prepare letters, record customer feedback and support the Compliance team with leasehold consultation requirements. Coordinate responses to landlord and solicitor questionnaires relating to property resales. Monitor homeowner complaints, maintain accurate records and help produce regular performance reports. Process invoices, organise meetings and maintain electronic filing and document management systems. Why Join Hyde? Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. As a Home Ownership Administrator, we’re seeking someone who can bring: Experience in administration, customer service or a similar support role. Clear and…